Terms and conditions

When you access our internet web site you agree to these terms and conditions, including privacy and copyright policy.

Access to and use of this web site is provided by Duty Free World Council (“DFWC”) on the following conditions and any other directions or rules of use on this web site (“Terms”). This web site is delivered in association with DFWC’s online content partner and learning management system (LMS) host, En Masse Pty Ltd (“En Masse”). If you access this web site (other than to read these Terms for the first time), you agree to these Terms. We reserve the right to change the Terms at any time by posting changes online. You are responsible for informing yourself of any changes by regularly reviewing these pages. If you access the web site after changes are posted, you are taken to have accepted all changes.


1.1 We respect your privacy

DFWC and its contractor respect your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).

"Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.

For further information about this Privacy Policy, you may contact us in writing at:

    En Masse
    9 William St
    Cremorne VIC 3121

1.2 What personal information is collected

DFWC will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.

You may provide basic information such as your name, address and email address to enable us to send you information, provide updates and process your product or service order.

We may collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preference or communicate with our technical support.

Additionally, we may also collect any other information you provide while interacting with us.

1.3 How we collect your personal information

DFWC collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

1.4 How we use your personal information

DFWC may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.

DFWC will use personal information only for the purposes that you consent to. This may include to:

    (a) provide you with products and services during the usual course of our business activities;
    (b) administer our business activities;
    (c) manage, research and develop our products and services;
    (d) provide you with information about our products and services;
    (e) communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and
    (f) investigate any complaints.

If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.

We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

1.5 Disclosure of your personal information

DFWC may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

1.6 General Data Protection Regulation (GDPR) for the European Union (EU)

DFWC will comply with the principles of data protection set out in the GDPR for the purpose of fairness, transparency and lawful data collection and use.

We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.

We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.

We will only collect your personal information with your express consent for a specific purpose and any data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe and secure.

We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a contractual or legal obligation.

We process your personal information if it is necessary to protect your life or in a medical situation, it is necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.

We do not collect or process any personal information from you that is considered "Sensitive Personal Information" under the GDPR, such as personal information relating to your sexual orientation or ethnic origin unless we have obtained your explicit consent, or if it is being collected subject to and in accordance with the GDPR.

You must not provide us with your personal information if you are under the age of 16 without the consent of your parent or someone who has parental authority for you. We do not knowingly collect or process the personal information of children.

1.7 Your rights under the GDPR

If you are an individual residing in the EU, you have certain rights as to how your personal information is obtained and used. DFWC complies with your rights under the GDPR as to how your personal information is used and controlled if you are an individual residing in the EU.

Except as otherwise provided in the GDPR, you have the following rights:

    (a) to be informed how your personal information is being used;
    (b) access your personal information (we will provide you with a free copy of it);
    (c) to correct your personal information if it is inaccurate or incomplete;
    (d) to delete your personal information (also known as "the right to be forgotten");
    (e) to restrict processing of your personal information;
    (f) to retain and reuse your personal information for your own purposes;
    (g) to object to your personal information being used; and
    (h) to object against automated decision making and profiling.

Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy.

We may ask you to verify your identity before acting on any of your requests.

1.8 Hosting and International Data Transfers

Information that we collect may from time to time be stored, processed in or transferred between parties or sites located in countries outside of Australia, where the website DFWC Learning Hub is hosted. These may include, but are not limited to Australia.

We and our other group companies have offices and/or facilities in Australia. Transfers to each of these countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from DFWC's Data Protection Officer.

The hosting facilities for our website are situated in Australia. Transfers to each of these Countries will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from our technical partner’s Data Protection Officer.

Our contractor and website host is situated in Australia. Transfers to this country will be protected by appropriate safeguards, these include one or more of the following: the use of standard data protection clauses adopted or approved by the European Commission which you can obtain from the European Commission Website; the use of binding corporate rules, a copy of which you can obtain from our technical partner's Data Protection Officer.

You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

1.9 Security of your personal information

DFWC is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorized disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

1.10 Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email our technical partner at support@enmasse.com.au.

We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

1.11 Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to support@enmasse.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

1.12 Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

1.13 Website and Cookies

When you come to our website (https://dfwc.enmasse.com.au), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that DFWC is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.


The resources provided as part of this web site, "DFWC Learning Hub" at https://dfwc.enmasse.com.au, including the online training (elearning) content, online resources and downloadable materials, are intended as a guide only and contain advice relevant to specific situational examples that may vary in reality. Enacting the advice provided in the content is entirely at your discretion and DFWC will not be held responsible for any consequences that arise from following the advice or information provided as examples.

While all effort has been made to ensure the information in this web site is accurate at the time of publication, it is possible that some information content may be outdated or made redundant by other, more recent, information such as new legislation. It is our aim to ensure the content on this web site remains as up to date as possible in its live state. We recommend that you always consult your relevant local authority to ensure all legal information advised is accurate and up to date. Please notify the Executive Officer at the address below if you wish to advise a change of information.

Website Access by children

DFWC requires children aged under 18 years old to obtain their parent's permission before accessing the content on this site or sharing personal information online.


Unless otherwise indicated, all rights (including copyright) in the content and compilation of the web pages and online images (including text, graphics, logos, button icons, video images, audio clips and software) comprising the web site are owned or controlled, and are reserved, by us. DFWC acknowledges that En Masse retains ownership of its original content, its online production and learning methodologies including art-work and audio-visual materials, and associated En Masse branding (“Content”) and that third parties will not obtain any intellectual property rights in the Content.

Apart from any use permitted under the Copyright Act 1968 (Cth), no part of this publication may be reproduced, stored in a retrieval system beyond the agreed licence date, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission from the publisher, DFWC.

Use of this work for purposes other than those indicated above, requires the prior written permission of DFWC. Requests should be addressed to the Executive Officer at the address below.

While the issues covered in this product have basis in reality, the specific stories and identities featured are purely fictitious and any resemblances to real life persons or situations is purely coincidental. These stories and identities have been designed to enhance learning.

We welcome any suggestions as to the updating or amending of outdated or inaccurate information. Submit your suggestions to:

    Executive Officer
    Duty Free World Council
    23-25 Rue De Berri
    75008 Paris
    email us via our online form