Welcome to DFWC Learning Hub

Welcome to our Learning Hub

To help protect our unique industry and ensure you meet your obligations, DFWC has developed this online training tool. It is designed to help keep you informed, empowered and supported as you carry out your role as a responsible retailer.

We hope you enjoy the learning experience!

Training module

Responsible Retailing: Playing your part in the safe, ethical sale of alcohol

This 30-minute module covers all the key policies in relation to alcoholic beverage service under the DFWC Code of Conduct, including store set up, sampling and customer interaction. Identify those customers that require extra care and attention, apply strategies to ensure a positive outcome and know how to respond when a difficult situation arises.